Privacy policy

Who to contact

R1 Gas and Plumbing Ltd is responsible for the personal information it receives and uses to handle your service enquiry. For privacy questions or requests concerning your enquiry, email info@r1gasandplumbing.co.uk or call 07867 865234. External providers may have separate responsibilities for their own processing.

Information you choose to provide

When you contact us, you may provide your name, telephone number, email address, postcode, property information and a description of the work or problem. Only provide information relevant to your enquiry. Avoid sending identity documents, payment-card details or sensitive personal information through the form or chat.

Messages sent through the embedded enquiry form or chat are handled using external services. Those services may also process technical information, such as browser or device details, required to operate their features.

Why enquiry information is used

Enquiry information is used to understand your request, respond to you, discuss service coverage and arrange work where agreed. If work proceeds, relevant information may also be required for administration, invoicing, safety records or other legal obligations.

UK data protection law requires an appropriate lawful basis for processing. Depending on the activity, this may be taking steps at your request before a contract, performing a contract, meeting a legal obligation, a legitimate interest subject to your rights, or consent where required. Contact us for the basis applicable to a particular use of your information.

Embedded services and external links

The enquiry form is provided through ScaleSuite, chat through LeadConnector, and maps through Google. These services load only after optional permission or a specific request to load that feature. Loading or interacting with them can transmit technical information to the relevant provider, and their own privacy and cookie notices may also apply.

The Checkatrade link opens an external website. This notice does not govern how external websites process information. Where a provider processes data on behalf of the business, suitable data protection arrangements are required. Ask us for details of the providers involved with your enquiry or any applicable international transfer safeguards.

Cookies and similar technologies

We remember your cookie choice for 180 days using necessary local storage. Optional external forms, chat and maps remain unloaded unless you accept them or request a specific feature. Your choice never hides the website’s pages, images or contact details.

See our Cookie policy at /cookie-policy for details. Change your choice using Cookie settings in the footer. Rejecting after use reloads the page to stop external services; browser settings can remove cookies they previously set. Cookie choices are separate from enquiry and marketing permissions.

Contact preferences and marketing

The embedded enquiry form currently includes a checkbox referring to receiving text messages and emails from the business. Read that wording before selecting it. Consent to marketing, where relied on, can be withdrawn; contact the business or use any unsubscribe instructions included in a message. Withdrawing marketing consent does not prevent necessary communication about work you have requested.

Retention and security

Personal information should be kept only for as long as necessary for the relevant purpose and any applicable legal record-keeping requirements. A single fixed retention period is not stated here because enquiry, contract and safety records may have different requirements. Contact us to ask about a particular record.

Only send the information needed to deal with your request. No internet transmission is completely risk-free. If you believe you have sent information in error, contact the business using the details above.

Your rights

Depending on the circumstances, you may have rights to access your personal information, correct inaccuracies, request erasure or restriction, object to processing or request data portability. Where processing relies on consent, you can withdraw it without affecting the lawfulness of earlier processing. These rights are subject to legal conditions and exemptions.

Send a request to the email above and identify the enquiry concerned. Reasonable identity checks may be necessary to protect your information. You can also raise concerns with the UK Information Commissioner’s Office at ico.org.uk.

Changes and questions

This notice may be updated when the website or the way enquiries are handled changes. For current operational details, including retention periods or specific service providers, contact R1 Gas and Plumbing using the details on this page.